T & C’s

TERMS & CONDITIONS

Welcome to our website, thanks for stopping by. By using this website, you are bound by and agree to comply with the stated Terms and Conditions. This website is proudly owned and operated by East End Flower Co and Management. We reserve the right to amend these Terms and Conditions when required; these amendments become effective immediately.

PLEASE READ CAREFULLY BEFORE PURCHASING FROM OUR WEBSITE

DELIVERIES

East End Flower Co guarantee SAME DAY delivery to businesses and residential addresses in our delivery areas if orders are placed by 11:00am Monday to Saturday. This does not include timed deliveries to funerals.

Residential addresses can be delivered up until 6 pm. Business addresses can be delivered up until 5 pm. Additional delivery fees may apply if delivery is necessary before a certain time.

At this stage East End Flower Co is unable to provide tracking services for your order. An approximate ETA and POD (proof of delivery) can be provided on request at order. 

It is the customer’s responsibility to notify East End Flower Co of the recipient’s finishing time or any circumstances that could affect the courier’s ability for a successful delivery. This includes (but is not limited to) instances such as dogs on the premises, locked gates, gated communities and restricted access areas. Please detail this information in the ‘special notes if no one is home’ checkbox which is located below the postcode finder in the shopping cart.

If you require a timed delivery (e.g. by 11 am) these orders must be placed 24 hours in advance and will incur a surcharge. You must call our store directly on 02 4989 9758  to organise this delivery.

If no one is home to receive your gift, our couriers will leave the gift in the designated place you have instructed in the ‘special notes if no one is home’ section OR a place at the address the courier deems safest and out of the public eye.  If you do not wish for your gift to be left or contact to be made with the recipient, please detail this in your delivery notes at order.

If the recipient cannot be contacted while the courier is at the delivery location, and there is nowhere the courier deems safe to leave the gift it will be returned to the East End Flower Co store. In this case it will need to be collected by the sender or recipient from our Newcastle store or can be re-delivered, where an extra delivery charge will be incurred.

If your order is placed after our 11:00am same day delivery cut off, we will contact you and arrange delivery of your order at the next appropriate/available date.

Gifts containing alcohol can ONLY be accepted by someone over the age of 18 years and cannot be left in an open or public space. If East End Flower Co are not given instructions by the sender with a safe and responsible place to leave the gift, the recipient will be called prior to delivery to arrange this. If contact cannot be made and there is no safe space to leave the gift, it will be returned to East End Flower Co. In this case it needs to be collected by the sender or recipient from our Newcastle store or re-delivered, where an extra delivery charge will occur.

ADDRESSES AND CONTACT INFORMATION

Customers must give correct phone numbers and e-mail addresses for themselves and the receiver.

No liability will be taken by East End Flower Co for issues caused by unsuccessful attempts to contact a customer or recipient where details were invalid or incorrect.

If the customer gives permission for flowers to be left (e.g around the back) and the receivers are on holiday or not returning to their home, it is not the responsibility of East End Flower Co to provide a replacement in this instance.

If a customer provides incorrect address details for the receiver, they will be charged a re-delivery to the new address, or the gift will need to be collected from our Newcastle store.

East End Flower Co cannot take responsibility for flowers and gifts that have been delivered and left with a 3rd party (e.g. work/hotel reception, front desk, nurse’s stations or someone other than the recipient at the address) that have not been passed on to the receiver directly.

CANCELLATION POLICY

24 hours’ notice prior to the arranged delivery date is required for cancelling an order. A refund of the item bar a $10 administration fee.

The customer can request to have their order date moved for no extra fee if a 24-hour notice is provided.

East End Flower Co is unable to cancel orders that have already been made or are in transit.

COMPLAINT POLICIES

Flowers and plants sold on this website are a perishable item with lifespans that vary widely and are based on the season. A flower’s life span varies on their seasonal availability, with some lasting much longer than others. It is expected that flowers will last anywhere between 3-7 days, however certain blooms in a design may not last as long as others. By accepting these terms and conditions you acknowledge this.

Any dissatisfaction with a product must be advised to Divine Flowers within 48 hours of receiving the product.

Divine Flowers will not replace goods due to change of mind.

Imagery of the flowers must be provided within 48 hours to East End Flower Co to assess the condition. Alternatively, flowers can be presented in store to the Newcastle Store for assessment.

Regretfully, East End Flower Co cannot arrange a resend of fresh flowers if the originals are disposed of without first being assessed by an East End Flower Co florist.

FLOWER AVAILABILITY AND SUBSTITUTIONS

As flowers are a product of nature, seasonal availability and their inclusion in designs will be wholly dependent on this.

Images shown are a representation of styles we create. We try to update the website regularly in accordance to what is likely to be obtainable.

For set designs, flowers sent will be as close to pictured as possible. Our Signature Style designs are indicative of the style they will be crafted in; the overall look and feel of the design will closely resemble the one featured. Flower varieties and colour schemes are seasonal and will differ as we construct each arrangement using these seasonally available products. If you have any specific requests (e.g. exclusion of a certain colour or flower) please contact us 24 hours prior so we can do our best to arrange this.

Appropriate substitutions may be made on your behalf if you are uncontactable and the delivery is scheduled for that day.

It is up to East End Flower Co’s discretion to alter vases/containers if the vase/container is unavailable. If major changes need to be made, we will contact you.

All prices are in Australian dollars and include local taxes.

If a recipient has allergies to any chocolate or gourmet products included in our hampers (e.g nuts) it is up to the customer to advise us of this. We are happy to make substitutions to the same value (or more at the customers expense) if we are contacted upon ordering.

DELIVERY OF ALCOHOL

East End FLower Co NSW law states that in order to send alcohol it must be accompanied with flowers, plants or gifts.

Orders containing alcohol can only be accepted by someone over 18 years.

COPYRIGHT

All images, literature and designs shown on the East End Flower Co website and social media (unless stated otherwise) are owned by Sembi Neil Pty Ltd and are protected under Australian Copyright law.