Flower Substitution Policy


As flowers are a product of nature, seasonal availability and their inclusion in designs will be wholly dependent on this.

Images shown are a representation of styles we create. We try to update the website regularly in accordance to what is likely to be obtainable.

For set designs, flowers sent will be as close to pictured as possible. Our Signature Style designs are indicative of the style they will be crafted in; the overall look and feel of the design will closely resemble the one featured. Flower varieties and colour schemes are seasonal and will differ as we construct each arrangement using these seasonally available products. If you have any specific requests (e.g. exclusion of a certain colour or flower) please contact us 24 hours prior so we can do our best to arrange this.

Appropriate substitutions may be made on your behalf if you are uncontactable and the delivery is scheduled for that day.

It is up to East End Flower Co’s discretion to alter vases/containers if the vase/container is unavailable. If major changes need to be made, we will contact you.

All prices are in Australian dollars and include local taxes.

If a recipient has allergies to any chocolate or gourmet products included in our hampers (e.g nuts) it is up to the customer to advise us of this. We are happy to make substitutions to the same value (or more at the customers expense) if we are contacted upon ordering.