Delivery Policy
DELIVERIES
East End Flower Co guarantee SAME DAY delivery to businesses and residential addresses in our delivery areas if orders are placed by 11:00 am on that day. Saturday orders must be placed by 11:00 am. This does not include timed deliveries to funerals.
Residential addresses can be delivered up until 6 pm. Business addresses can be delivered up until 5 pm. Additional delivery fees may apply if delivery is necessary before a certain time.
At this stage East End Flower Co is unable to provide tracking services for your order. An approximate ETA and POD (proof of delivery) can be provided on request at order.
It is the customer’s responsibility to notify East End Flower Co of the recipient’s finishing time or any circumstances that could affect the courier’s ability for a successful delivery. This includes (but is not limited to) instances such as dogs on the premises, locked gates, gated communities and restricted access areas. Please detail this information in the ‘special notes if no one is home’ checkbox which is located below the postcode finder in the shopping cart.
If you require a timed delivery (e.g. by 11 am) these orders must be placed 24 hours in advance and will incur a surcharge. You must call our store directly on 02 4989 9758 to organise this delivery.
If no one is home to receive your gift, our couriers will leave the gift in the designated place you have instructed in the ‘special notes if no one is home’ section OR a place at the address the courier deems safest and out of the public eye. If you do not wish for your gift to be left or contact to be made with the recipient, please detail this in your delivery notes at order.
If the recipient cannot be contacted while the courier is at the delivery location, and there is nowhere the courier deems safe to leave the gift it will be returned to the East End Flower Co store. In this case it will need to be collected by the sender or recipient from our Newcastle store or can be re-delivered, where an extra delivery charge will be incurred.
If your order is placed after our 12pm same day delivery cut off, we will contact you and arrange delivery of your order at the next appropriate/available date.
Gifts containing alcohol can ONLY be accepted by someone over the age of 18 years and cannot be left in an open or public space. If East End Flower Co are not given instructions by the sender with a safe and responsible place to leave the gift, the recipient will be called prior to delivery to arrange this. If contact cannot be made and there is no safe space to leave the gift, it will be returned to East End Flower Co. In this case it needs to be collected by the sender or recipient from our Newcastle store or re-delivered, where an extra delivery charge will occur.
ADDRESSES AND CONTACT INFORMATION
Customers must give correct phone numbers and e-mail addresses for themselves and the receiver.
No liability will be taken by East End Flower Co for issues caused by unsuccessful attempts to contact a customer or recipient where details were invalid or incorrect.
If the customer gives permission for flowers to be left (e.g around the back) and the receivers are on holiday or not returning to their home, it is not the responsibility of East End Flower Co to provide a replacement in this instance.
If a customer provides incorrect address details for the receiver, they will be charged a re-delivery to the new address, or the gift will need to be collected from our Newcastle store.
East End Flower Co cannot take responsibility for flowers and gifts that have been delivered and left with a 3rd party (e.g. work/hotel reception, front desk, nurse’s stations or someone other than the recipient at the address) that have not been passed on to the receiver directly.