Refund and Returns Policy

Refund policy

Refund requests are assessed on a case-by-case basis and unfortunately cannot be granted for change of mind, incorrect date selection or due to missing our same-day delivery cut-offs. Please ensure delivery details are correct at the time of ordering.

Credit notes may be issued on a case-by-case basis.

As flowers are a perishable product that are reliant on conditions outside of our control, please contact us within 48 hours of receipt of flowers with any issues or concerns. Please provide a photo of your flowers if a concern has arisen from a delivery or you are unable to return to store.

Our refund and returns policy for all other products lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers and paper cannot be returned.

Additional non-returnable items:

Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@eastendflowerco.com and send your item to East End Flower Co Shop 2,122 Hunter St Newcastle NSW 2300.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: East End Flower Co. Shop 2,122 Hunter St Newcastle NSW 2300.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shop 2, 122 Hunter St, Newcastle, NSW 2300 · Call 02 4989 9758